Mgr, Customer Success Engineering
Core
Lead a team of Scale and Optimize Engineers to drive product adoption, renewals, and strategic insights for enterprise customers while serving as the single point of contact for technical questions.
Role type
Senior Manager, Customer Success Engineering
Builds
Customer success outcomes, team performance, and product adoption metrics for enterprise clients
Domain
Cybersecurity / Cloud Security
Required skills
Team leadership and coaching, technical consulting, cloud solutions expertise, business operations, networking/security technologies, recurring revenue models, stakeholder management, strategic negotiation (via careerplan.io/jobs/JR-022799-mgr-customer-success-engineering-at-paloaltonetworks)
Preferred skills
Salesforce (SFDC), Gainsight, dashboards creation, post-sales and sales experience
Technologies
Google Cloud Platform, Microsoft Azure, Amazon Web Services, SFDC, Gainsight
Responsibilities
Manage and coach a team of Scale and Optimize Engineers, drive product adoption and renewals, act as single point of contact for technical escalations, measure team effectiveness against operational metrics, attract and retain talent, collaborate with Product and Engineering on feature requests, work with Sales and Renewals managers to identify upsell opportunities, advocate for customers internally, capture and convey customer feedback, assess top customer interactions
Seniority
Manager, hands-on leadership
