Staff Technical Support Engineer, Threat
Core
Provide post-sales technical support for complex threat-related issues to customers and partners via phone and email, acting as a Threat Subject Matter Expert.
Role type
Staff Technical Support Engineer (Threat Prevention)
Builds
Customer trust and product adoption by resolving complex security incidents and providing technical documentation.
Domain
Cybersecurity / Threat Prevention
Deliverable
client delivery
Required skills
Firewall/Threat Prevention/Networking expertise, complex problem analysis, cross-functional collaboration, technical documentation, multilingual communication (Japanese/English)
Preferred skills
Developing into a Threat Subject Matter Expert, rapid learning of evolving threat technologies
Technologies
WildFire, Antivirus signatures, Anti-Spyware, DNS filtering, URL Filtering, Platform vulnerabilities, File Type Identification, Application Identification
Responsibilities
Troubleshoot complex threat-related issues (WildFire verdicts, signature detection, DNS/URL filtering, vulnerabilities); Manage and prioritize support backlogs; Publish and review Knowledge Base articles; Participate in technical discussions with engineering teams; Provide technical assistance to other team members.
Seniority
Staff, hands-on IC with strategic impact
