Staff Technical Support Engineer, Threat
Core
Provide post-sales technical support for complex threat prevention issues to customers and partners via phone and email, acting as a Threat Subject Matter Expert.
Role type
Staff Technical Support Engineer (Threat Prevention)
Builds
Customer trust and product adoption by resolving critical security incidents
Domain
Cybersecurity / Threat Prevention
Deliverable
client delivery
Required skills
Firewall/Threat Prevention/Networking expertise, complex problem analysis, cross-functional collaboration, technical documentation, multilingual communication (Japanese/English)
Preferred skills
Developing into a Threat Subject Matter Expert, rapid learning of evolving threat technologies
Technologies
WildFire, Antivirus signatures, Anti-Spyware, DNS filtering, URL Filtering, Vulnerability signatures, File Type Identification, Application Identification
Responsibilities
Troubleshoot complex threat-related issues (WildFire verdicts, signature detections, platform vulnerabilities), manage and prioritize support backlogs, publish and review Knowledge Base articles, participate in technical discussions with engineering teams, provide technical assistance to other team members
Seniority
Staff, hands-on IC with deep expertise