Senior Technical Support Engineer
Core
Provide advanced technical support for customers purchasing, deploying, and using Next Generation Trust Security or Venafi Machine Identity Security products.
Role type
Senior Technical Support Engineer (Enterprise Security)
Builds
Customer trust and successful product adoption for enterprise security solutions
Domain
Cybersecurity, PKI, Cloud Infrastructure
Deliverable
client delivery
Required skills
PKI and digital certificate management, Linux and Windows Server administration, network troubleshooting (TCP/IP, DNS, firewalls), advanced technical troubleshooting, CRM documentation, cross-functional collaboration
Preferred skills
AI and automation tool adoption, predictive troubleshooting playbook usage
Responsibilities
Resolve complex technical issues through research and environment reproduction, guide customers through product installation and configuration, communicate critical escalations and feature requests, mentor colleagues and collaborate with Sales and Customer Success teams, establish strong relationships with enterprise clients
Seniority
Senior, hands-on IC