Customer Success Engineer
Core
Act as a trusted advisor and product SME to support customers post-purchase, driving ROI, troubleshooting critical issues, and optimizing security infrastructure.
Role type
Senior Customer Success Engineer (Security Operations)
Builds
Customer success with Palo Alto Networks security solutions
Domain
Cybersecurity, SIEM, SOAR, SOC, XDR/EDR
Deliverable
client delivery
Required skills
Security Operations, SIEM, SOAR, SOC, XDR/EDR, Cloud technologies (GCP, AWS, Azure), Linux system administration, Python scripting, JavaScript, Customer-facing experience
Preferred skills
None stated
Technologies
Python, JavaScript, GCP, AWS, Azure, Linux
Responsibilities
Assist customers with product questions and technical requirements; write scripts and troubleshoot issues; collaborate with product and engineering teams; create technical articles and guides for customers
Seniority
Senior, hands-on IC
