Senior Customer Success Engineer - Cortex XSIAM
Core
Senior Customer Success Engineer supporting clients post-purchase, driving ROI, troubleshooting critical issues, and optimizing security infrastructure for Palo Alto Networks' Cortex XSIAM solutions.
Role type
Senior Customer Success Engineer (Security Operations)
Builds
Customer success with security solutions (Cortex XSIAM, SIEM, SOAR, XDR/EDR)
Domain
Cybersecurity / Security Operations
Deliverable
client delivery
Required skills
SIEM, SOAR, SOC, XDR/EDR environments, cloud technologies (GCP, AWS, Azure), Linux system administration, Python scripting, JavaScript, enterprise security processes
Preferred skills
N/A
Technologies
Cortex XSIAM, GCP, AWS, Azure, Linux, Python, JavaScript
Responsibilities
Act as product SME assisting customers with technical requirements and troubleshooting; collaborate with product and engineering teams to maximize product value; create technical articles and guides for customer consumption
Seniority
Senior, hands-on IC