VP, Customer Assurance & Critical Accounts (Cortex)
Core
Executive Incident Commander for high-stakes customer crises and Sev-1 outages for Global 2000 accounts, bridging engineering, product, and field operations to restore trust and safeguard enterprise relationships.
Role type
VP, Customer Assurance & Critical Accounts (Cortex)
Builds
Autonomous, AI-driven Security Operations solutions (Cloud, AgentiX, XDR, XSOAR, XSIAM) for the world's most critical organizations.
Domain
Cybersecurity, Cloud Security, Enterprise SaaS
Deliverable
client delivery
Required skills
Crisis management under pressure, Executive relationship management (CISO/CIO/CTO), Cloud architecture & security ecosystems, AI/AIOps leadership, Commercial negotiation & risk mitigation, Strategic roadmap planning
Preferred skills
Building Critical Account Programs (CAP), Implementing automated diagnostic frameworks, Cross-functional team leadership
Technologies
AIOps, Generative AI, Cloud Infrastructure, XDR, XSOAR, XSIAM
Responsibilities
Own high-stakes Sev-1 enterprise account crises and provide authoritative leadership during major outages; Act as direct executive liaison to C-level stakeholders at Global 2000 accounts; Architect the Critical Account Program (CAP) and cloud-centric escalation frameworks; Lead AI-first operational scale using predictive automation; Bridge Engineering and Field Operations to resolve systemic issues; Exercise commercial judgment to balance customer satisfaction with business priorities.
Seniority
VP, Strategic Leadership & High-Impact IC