Customer Success Architect
Core
Act as a trusted advisor and product SME to support customers post-purchase, driving ROI, troubleshooting critical issues, and optimizing security infrastructure.
Role type
Senior Customer Success Architect (Security Operations)
Builds
Customer success with Palo Alto Networks security solutions
Domain
Cybersecurity, Security Operations, Cloud Security
Deliverable
client delivery
Required skills
Security Operations, SIEM, SOAR, SOC, XDR/EDR, Cloud technologies (GCP, AWS, Azure), Linux administration, Python/JavaScript scripting, Customer-facing experience
Preferred skills
Attack surface management, CNAPP
Responsibilities
Act as product SME assisting customers with technical requirements and troubleshooting; Collaborate with product and engineering teams to maximize product value; Create technical articles and guides to scale customer coverage
Seniority
Senior, hands-on IC