Senior Director, Technical Services (Cloud and Cortex)
Core
Lead Technical Services delivery across JAPAC, guiding customers through the post-sale lifecycle from value realization to renewal, while aligning Professional Services and Customer Success teams.
Role type
Senior Director, Technical Services (Cloud and Cortex)
Builds
Post-sale customer lifecycle services, deployment, adoption, and value realization for Cloud and Cortex products
Domain
Cybersecurity, Cloud Security, SaaS
Deliverable
client delivery
Required skills
Regional leadership, team building and mentorship, customer strategy, operational excellence, automation and AI integration, stakeholder management, resource optimization, security governance
Preferred skills
CISSP or CRISC certification, experience with Cloud/Endpoint/SOAR/SIEM/SOC environments, experience with enterprise GRC initiatives, experience leading teams of 100+ FTEs and contractors
Technologies
Cloud, Endpoint, SOAR, SIEM, SOC
Responsibilities
Lead Technical Services delivery across JAPAC, Align with Global Customer Success, Sales, Product, Engineering, and Partner teams, Build and mentor a high-performing technical services organization, Maintain strong utilization and backlog health, Advance automation and AI across professional services, Optimize resource mix across FTEs and contractors
Seniority
Senior Director, regional leadership
