Supervisor Client Support
Core
Lead a team of customer service agents to ensure smooth daily operations, performance optimization, and exceptional customer experiences.
Role type
Senior IC call center supervisor
Builds
Customer service operations and team performance
Domain
Customer support / Call center
Deliverable
dashboards & analysis
Required skills
Team leadership, Performance management, Training & development, Quality assurance, Problem resolution, Scheduling & staffing, Data analysis, Process improvement
Responsibilities
Oversee daily operations and team performance, Lead one-on-one coaching and performance reviews, Manage onboarding and training programs, Monitor key performance metrics and conduct quality audits, Handle escalated customer queries and conflicts, Generate and analyze daily performance reports, Implement strategies to enhance operational efficiency