Supervisor, Installation Services
Core
Oversee a team of Installation Coordinators to manage and improve installation processes for Solera's automotive and fleet vertical solutions.
Role type
Team lead for installation services
Builds
Automotive and fleet management solutions (telematics, hardware installation)
Domain
Automotive / Fleet Management / Telematics
Required skills
Team management, Process improvement, SLA management, Customer satisfaction, Hardware installation knowledge, Telematics systems knowledge, Web/mobile device technologies, Time management, Issue escalation, Analytical skills
Preferred skills
Fleet Management industry experience, Automotive industry experience, Hardware installation experience, Telematics experience, Web/mobile technologies experience
Responsibilities
Oversee installation coordinators, Ensure timely and quality installation of products, Develop and maintain installation processes, Meet SLAs, Drive customer satisfaction, Collaborate with Sales and Account Management, Serve as escalation point for customers and team
Seniority
Individual Contributor, Team Lead