Field Technical Support Specialist
Core
Onsite Field Technical Support/Quality Control for fleet safety devices, sensors, and cameras installed in heavy-duty vehicles.
Role type
Senior IC Field Technical Support Specialist
Builds
Fleet safety platform products and solutions for commercial vehicles
Domain
Automotive fleet safety / IoT / Embedded systems
Deliverable
physical/clinical work (via careerplan.io/jobs/95-001-CB-F68-field-technical-support-specialist-at-safe-fleet)
Required skills
vehicle electrical systems knowledge, troubleshooting, basic networking, firmware/software upgrades, installation and maintenance, equipment mounting design, documentation
Preferred skills
experience with class 7 and 8 vehicles, JIRA/Confluence/MS Project, engineering or computer science degree
Technologies
wireless and cellular connectivity, cloud solutions, server software, firmware
Responsibilities
Deploy and support products on-site, solve complex connectivity issues, perform server and firmware upgrades, install/maintain devices on heavy vehicles, verify contractor installations, design equipment mounting solutions, train customers, update technical documentation
Seniority
Mid-level, hands-on IC