Supervisor Client Support
Core
Lead a team of customer service agents to ensure smooth daily operations, performance optimization, and exceptional customer experiences.
Role type
Senior IC call center supervisor
Builds
Customer service operations and team performance
Domain
Customer support / Call center operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, performance management, training & development, quality assurance, problem resolution, scheduling & staffing, reporting & analysis, process improvement
Preferred skills
Empathy, critical thinking, adaptability, organizational skills
Technologies
Live Monitoring tools
Responsibilities
Oversee daily operations and team performance, conduct coaching sessions and performance reviews, manage onboarding and training programs, monitor KPIs and quality assurance standards, handle escalated customer queries, manage agent attendance and scheduling, generate performance reports, implement process improvements
Seniority
Senior, hands-on IC
