Support Engineer
Core
Second-level IT support specialist handling advanced troubleshooting, identity management, and endpoint administration for a global organization.
Role type
Senior IC IT Support Engineer (Identity & Endpoint)
Builds
Stable IT operations, secure access controls, and seamless end-user experiences for 235,000+ partners.
Domain
Global IT Business Services / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced Windows/macOS troubleshooting, Active Directory administration, Azure Entra ID management, Microsoft 365 administration, Endpoint management (Intune), ITSM platform usage (Jira/ServiceNow), Root cause analysis
Preferred skills
ITIL Foundation, CompTIA A+, Microsoft 365 Fundamentals, Automation scripting
Technologies
Windows 10/11, macOS, Active Directory, Azure Entra ID, Microsoft 365, Exchange Online, Microsoft Teams, Microsoft Intune, Jira Service Management, ServiceNow
Responsibilities
Provide advanced second-level support for escalated incidents and service requests, Administer user accounts and access requests per security policies, Troubleshoot complex hardware, software, OS, networking, and collaboration issues, Create and maintain technical documentation and knowledge base articles, Mentor Service Desk Specialists, Collaborate with infrastructure and security teams on cross-functional issues
Seniority
Mid-Senior, hands-on IC