Customer Success Manager
Core
Support Solera's market-leading driver safety data and software solutions for commercial fleets by managing accounts, resolving issues, and guiding product adoption.
Role type
Customer Success Manager (IC)
Builds
Driver safety data and software solutions for commercial fleets
Domain
Transportation / Commercial Fleet / SaaS
Deliverable
production ML models | product features | dashboards & analysis
Required skills
customer account management, customer retention, CRM system proficiency, help desk software proficiency, problem-solving, active listening, presentation skills, conflict resolution, state compliance audit support, MVR document handling
Preferred skills
commercial fleet market experience, SaaS environment experience, CDL fleets experience, CDL fleet tools and reports experience
Technologies
CRM systems, help desk software, MVR documents
Responsibilities
Manage customer accounts to maintain and retain clients, resolve product and customer service problems, lead customer implementations of product suite tools, identify customer needs and guide feature usage, inform customers of new product features, provide training sessions for new users, assist with state compliance audits, update internal CRM database with technical issues and discussions, gather and share customer feedback with Product, Sales, and Marketing teams, analyze and report product malfunctions to the help desk
Seniority
Mid-level, hands-on IC
