Customer Success Manager
Core
Support market-leading driver safety data and software solutions for commercial fleets by managing accounts, resolving issues, and guiding product usage.
Role type
Customer Success Manager (SaaS)
Builds
Driver safety data and software solutions for commercial fleets
Domain
Transportation / Commercial Fleet / SaaS
Deliverable
product features
Required skills
Customer account management, customer retention, CRM system usage, help desk software proficiency, problem-solving, training delivery, compliance audit support, stakeholder communication
Preferred skills
Commercial fleet market experience, SaaS environment experience, CDL fleets knowledge
Responsibilities
Manage customer accounts to ensure retention, resolve product and service problems, lead customer implementations, identify customer needs and guide feature usage, inform customers of new features, provide training sessions, assist with state compliance audits, update internal CRM databases, gather and share customer feedback, analyze and report product malfunctions
Seniority
Mid-level, hands-on IC