Staff Customer Success Engineer
Core
High-level advisory and technical enablement role guiding customers to achieve maximum value and operational excellence from the Cortex platform (XSOAR, XSIAM) by bridging technical configuration with long-term security strategy.
Role type
Staff Customer Success Engineer (Strategic IC)
Builds
Customer security posture optimization, platform scaling, and operational workflows for enterprise clients
Domain
Cybersecurity / Security Orchestration, Automation, and Response (SOAR)
Deliverable
client delivery
Required skills
Cybersecurity platform expertise (XDR, XSIAM, SOAR), consultative advisory approach, strategic planning, technical workshop leadership, stakeholder engagement, complex problem solving
Preferred skills
None stated
Technologies
Cortex, XSOAR, XSIAM, XDR
Responsibilities
Lead project kickoff sessions to identify customer objectives and develop prescriptive plans; Provide expert guidance on platform configuration, health checks, and best practice reviews; Assist customers in operationalizing the product by establishing metrics, SLAs, and reporting; Advise on advanced security features like threat hunting and automation; Lead enablement sessions for admins, engineers, and analysts; Conduct periodic service reviews and technical alignment sessions with stakeholders
Seniority
Staff, hands-on strategic IC (via careerplan.io/jobs/JR-019861-staff-customer-success-engineer-at-paloaltonetworks)