Solutions Performance Manager
Core
A dealership operations and product expert ensuring customers achieve maximum value from DMS, CRM, Service, and Marketing solutions.
Role type
Senior IC Solutions Performance Manager / Product SME
Builds
Adoption of automotive SaaS platforms (DMS, CRM, Service, Marketing) and optimized dealership workflows
Domain
Automotive SaaS / Dealership Operations
Required skills
Automotive SaaS experience, DMS/CRM/Service/Marketing platform expertise, coaching, training, process improvement, data analysis, workflow optimization
Preferred skills
Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion), CRM platforms (Elead, VinSolutions, DealerSocket), BDC operations, service lane management, dealership marketing
Technologies
DMS, CRM, Service scheduling, Marketing platforms, Dealer management systems
Responsibilities
Conduct usage audits to close adoption gaps, analyze dealership performance metrics and deliver actionable recommendations, lead on-site or virtual coaching sessions for technician efficiency and lead conversion, present data and performance insights in QBRs, provide field insights to Product and Engineering teams regarding feature gaps and integration requests, coordinate with Account Managers to support renewal readiness and prioritize on-site vs. virtual engagement
Seniority
Mid-Senior, hands-on IC