Staff Customer Success Engineer - Cloud
Core
Trusted technical advisor helping mid-to-large enterprises implement and operationalize Palo Alto Networks public cloud security solutions to achieve business and security objectives.
Role type
Staff Customer Success Engineer (Cloud Security)
Builds
Public cloud security solutions, custom integrations, and workflows for customer security operations centers.
Domain
Cybersecurity, Cloud Security (AWS, Azure, GCP), SIEM, Vulnerability Management
Deliverable
client delivery
Required skills
Cloud native security product support, Endpoint software support, Scripting (Python, JSON, YAML, Bash), Containers (Kubernetes, Docker), Linux, CI/CD, Public cloud platform (IaaS) features, Security products knowledge, SIEM tools, Vulnerability management tools, Firewall knowledge, Malware/exploit/OS behavior understanding, Troubleshooting complex environments, Consulting, Project management, Customer escalations handling
Preferred skills
Cloud native security products experience
Technologies
Python, JSON, YAML, Bash, Kubernetes, Docker, Linux, GCP, AWS, Azure, CI/CD, Container Registries, Serverless, SIEM, Firewalls
Responsibilities
Implement and operationalize Palo Alto Networks solutions to maximize customer ROI, Assist in implementing custom integrations and workflows for SOC integration, Act as first line of defense for support requests and coordinate resolutions with engineering, Coach customers on Cloud Security Change Management/Governance/CoE programs, Identify risks to business goals and build mitigation plans, Map features to business benefits to address customer needs, Serve as Go-To specialist and Subject Matter Expert for public cloud security solutions
Seniority
Staff, hands-on IC with strategic influence
