Chronosphere - Professional Services Project Manager
Core
Senior Technical Program Manager leading end-to-end enterprise customer migrations to the Chronosphere observability platform, acting as a strategic feedback loop between customers and internal engineering/product teams.
Role type
Senior IC Technical Program Manager (Customer Success)
Builds
Enterprise customer onboarding and implementation projects for the Chronosphere platform
Domain
Cybersecurity / Observability / DevOps
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical fluency in Software Engineering or DevOps, Program Management (Technical Program Manager), Enterprise customer delivery, Strategic influence, Data-driven execution
Preferred skills
Observability domain expertise, Familiarity with Prometheus, OpenTelemetry, M3
Technologies
Jira, Confluence, Asana, Prometheus, OpenTelemetry, M3
Responsibilities
Lead execution of large-scale customer onboarding and implementation projects; Partner with client technical leads to gather requirements and map tailored migration paths; Break down technical initiatives into milestones and resolve bottlenecks; Translate technical goals and project status into clear narratives for stakeholders; Analyze delivery metrics to identify friction points and scale migration velocity; Build and refine standardized customer migration workstream templates; Maintain a macro-view of active customer implementations and resource capacity; Mentor junior team members and institutionalize project management standards and agile methodologies
