Cloud Delivery Excellence Program Manager | Azure Migration & Modernization

## About the role Lead Technical Migration and Modernization programs through the Cloud Accelerate Factory, ensuring alignment to program objectives, business priorities, and customer outcomes. Accountable for achievement of program goals, including revenue targets, delivery excellence metrics, and other key performance indicators (KPIs). Drive successful execution of Azure migration and modernization initiatives by providing program leadership across multiple stakeholders and delivery teams. Ensure program delivery aligns with CE&S standards, processes, tools, and customer experience expectations. Gather and synthesize Voice of Customer (VOC) and field feedback to identify trends, opportunities, and areas for improvement. Translate customer and field insights into recommendations that shape delivery offerings, operational strategies, and program priorities. Serve as a subject matter expert (SME) for Delivery Excellence, providing guidance and thought leadership across Global Customer Success and CE&S organizations. Influence strategic direction through data, customer insights, and industry best practices. ## Requirements - Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience - 1+ years experience managing cross-functional and/or cross-team projects - Experience in Program Management and Technical Delivery roles driving cloud solutions for customers in the Enterprise segment - 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos) - Hands-on experience with delivery and technical knowledge of migration and modernization to Azure or other cloud platforms for the Windows Server, SQL Server, Linux, PostgreSQL, .NET/Java technical stack - Working knowledge of tools, platforms, and practices for this execution - 5+ years experience working in a customer-facing role (e.g., internal and/or external) - 5+ years experience leading or key contributor to technical projects, teams, or functions ## What we offer - Design and implement scalable operational processes that improve efficiency, consistency, and program governance. - Establish and manage program reporting mechanisms, including Azure Consumed Revenue (ACR) tracking, analysis, forecasting, and executive reporting. ## Delivery Quality & Governance - Establish governance practices that improve delivery outcomes and customer satisfaction. - Develop and execute communication strategies for leadership, field teams, and corporate stakeholders. - Provide regular business reviews, executive updates, and program communications that drive alignment and informed decision-making. - Contribute to community engagement through knowledge sharing, mentoring, coaching, and dissemination of best practices.