Senior Technical Support Engineer (EU Citizenship Required)
Core
Senior Technical Support Engineer acting as the technical backbone for enterprise customers, solving complex architectural challenges at the intersection of networking and security for Palo Alto Networks Prisma Access.
Role type
Senior IC technical support engineer (SASE/Cloud Security)
Builds
Out-of-hours coverage and resolution of critical incidents for European enterprise customers
Domain
Cybersecurity, Networking, SASE
Deliverable
client delivery
Required skills
Networking protocols (TCP/IP, BGP, OSPF, IPsec, SSL/TLS), Security concepts (NGFW, ZTNA, SWG, CASB), Packet analysis (Wireshark), Log analysis, Root Cause Analysis, Security policy management (SSL Decryption, DLP, WildFire, ATP), Technical documentation, Mentoring
Preferred skills
Palo Alto Networks certifications (PCNSA, PCNSE, PCSAE), SASE platform experience (Prisma Access), Advanced certifications (Cisco CCNP/CCIE, CISSP), Identity provider integrations (SAML, Okta, Azure AD), Scripting (Python, PowerShell)