Sr. Manager, Professional Services, US Public Sector SLED (NGFW/SASE)
Core
Lead a high-performing team of Professional Services Consultants to deliver NGFW/SASE security solutions for US Public Sector clients, ensuring successful project outcomes and customer satisfaction.
Role type
Senior Manager, Professional Services
Builds
Standardized professional service offerings and secure network architectures for government clients
Domain
Cybersecurity, Public Sector (SLED), NGFW/SASE
Deliverable
client delivery
Required skills
Leading and scaling Professional Services teams, managing full project lifecycle from pre-sales to closeout, financial and operational management, driving operational excellence and reporting, staff capacity planning, integrating AI/ML tools for efficiency, managing critical customer escalations, deep knowledge of NGFW and SASE architecture, running profitable business units
Preferred skills
CISSP certification, PMP certification, background in cybersecurity or enterprise IT
Technologies
Clarizen, Kantata, Salesforce, Tableau
Responsibilities
Serve as Professional Services leader ensuring service delivery exceeds expectations, own financial and operational management including revenue and backlog, drive operational excellence and accurate reporting, ensure team staffing and capacity for quarterly goals, champion AI/ML integration for operations, collaborate with sales and product teams, build customer relationships and handle escalations, focus on efficient delivery of standardized offerings to accelerate time-to-value
Seniority
Senior, hands-on IC with management oversight
