Staff Technical Support Engineer
Core
Provide post-sales technical support, fault isolation, root cause analysis, and documentation for complex cybersecurity environments.
Role type
Staff Technical Support Engineer
Builds
Technical support bulletins, troubleshooting guides, and knowledge base documentation.
Domain
Cybersecurity / Endpoint Security / Windows Server Environment
Deliverable
client delivery
Required skills
Endpoint software support, Windows OS troubleshooting and debugging, Microsoft environment (Exchange, SCCM, GPO, AD, MSSQL, IIS), complex environment debugging, batch scripting
Preferred skills
Endpoint security software (Antivirus, DLP, IPS, NAC), Security protocols (IPSEC, SSL-VPN, NAT, GRE)
Responsibilities
Provide technical support to customers and partners, write scripts and provide troubleshooting best practices, manage support cases, perform fault isolation and root cause analysis, publish technical documentation, review training materials and manuals, travel to customer sites for critical situations, provide on-call support
Seniority
Senior, hands-on IC