Staff E-TAC Engineer
Core
Improving support escalations to Engineering, enabling TAC teams via training/Q&A, and driving resolutions for critical technical issues.
Role type
Staff Support Enablement and Escalations Engineer
Builds
Tools to enhance troubleshooting capabilities and visibility for TAC teams
Domain
Cybersecurity, Cloud Infrastructure, DevOps
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Python scripting, PowerShell scripting, JavaScript, Linux administration, Windows administration, Kubernetes troubleshooting, technical training delivery, cloud provider expertise (AWS/Azure/GCP)
Preferred skills
Dedicated Enablement Engineer or Escalations Engineer experience
Technologies
Python, PowerShell, JavaScript, Linux, Windows, Kubernetes, AWS, Azure, GCP
Responsibilities
Drive continuous improvement in the support escalation process to Engineering; Enable TAC teams by providing ad hoc Q&A and delivering structured technical training; Take ownership of technical drivers for critical customer issues; Influence new product development by identifying supportability and usability requirements; Create and implement new tools for the TAC to improve visibility and streamline troubleshooting; Proactively identify and address potential problems before they escalate.
Seniority
Staff, hands-on IC with strategic influence
