Engagement Manager
Core
End-to-end owner of Sana AI deployments for medium and large enterprise customers, driving implementation, adoption, and value realization.
Role type
Senior Engagement Manager (AI Customer Success & Implementation)
Builds
Sana AI platform deployments and customer success outcomes
Domain
Enterprise AI / Learning & Development / SaaS
Deliverable
production ML models
Required skills
Enterprise customer success, complex project management, stakeholder engagement, change management, solution design, adoption strategy, vendor/partner management, strategic planning, data-driven reporting, cross-functional collaboration
Preferred skills
Consulting or strategy background, transformation experience, ability to translate business requirements to technical solutions, autonomy, outcome-focused mindset
Technologies
Sana AI platform, agentic AI tools
Responsibilities
Lead complex deployments from discovery to post-launch optimization; manage project scope, timelines, risks, and budgets; build trusted advisor relationships with executive sponsors; define and track success metrics/KPIs; translate business needs into solution designs; coordinate internal resources and external partners; provide strategic guidance on learning and digital adoption.
Seniority
Senior, hands-on IC with strategic ownership