Sr Associate Support Engineer, Adaptive Planning AI, ML & Platform Operations
Core
Support engineer for Workday Adaptive Planning's Financial and Workforce Planning products, focusing on troubleshooting AI/ML workflows, LLM outputs, and enterprise SaaS functionality for global customers.
Role type
Senior Support Engineer (AI/ML & Platform Operations)
Builds
Maintains reliability of autonomous AI agent workflows and enterprise web applications for financial planning customers.
Domain
Enterprise SaaS, Financial Planning, AI/ML Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL query writing, API payload inspection (JSON/XML), Linux/Windows command-line tools, public cloud navigation (AWS/GCP/Azure), observability tools (Grafana/Kibana), LLM output evaluation, incident triage, Python/Bash scripting
Preferred skills
ETL tools, Jenkins, Git, Kubernetes, Docker, log aggregation, JavaScript, finance domain knowledge
Technologies
AWS, GCP, Azure, Kibana, Grafana, Datadog, Jira, ServiceNow, Salesforce, Python, Bash, SQL, REST, SOAP, JSON, XML
Responsibilities
Troubleshoot financial data, reporting, and integration issues; analyze system metrics and debug cloud-hosted ML pipelines; review LLM conversation logs and execution traces; perform root-cause analysis for software defects; monitor and triage support queues; communicate technical updates and workarounds to customer IT teams; write SQL queries and execute diagnostic scripts.
Seniority
Senior, hands-on IC
