Customer Care Analyst - Provisioning
Core
Manage, allocate, and optimize customer instances by ensuring end-users receive necessary assets, entitlements, and access rights while maintaining security and compliance standards.
Role type
Provisioning Analyst (IT Operations)
Builds
Enterprise customer instances via digital tools, hardware, and access controls
Domain
Enterprise IT Operations / SaaS Provisioning
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Case management systems (Salesforce/Jira), Provisioning instances/Tenants management, Data auditing, Process optimization, Stakeholder communication, Troubleshooting
Preferred skills
Digital literacy (Excel/Word/PowerPoint), Data interpretation, Continuous improvement mindset, Cross-functional collaboration
Responsibilities
Interact with customers (IT leads to CFOs) via Salesforce cases to resolve access and entitlement issues, Audit data from multiple sources, Streamline lifecycle management between IT operations and business end-users, Troubleshoot complex provisioning requests, Research and resolve customer issues with follow-through
Seniority
Mid-level, hands-on IC
