Sr Customer Success Manager
Core
Strategic Customer Success Manager ensuring enterprise clients extract maximum value from Workday's foundational system and AI journey.
Role type
Senior IC Customer Success Manager (Strategic Advisor)
Builds
Enduring customer partnerships and strategic growth for enterprise clients
Domain
Enterprise HR/Finance/Talent Management Software (SaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic partnership building, cross-functional orchestration, data-driven adoption guidance, executive relationship management, complex problem solving, AI go-to-market strategy
Preferred skills
Advanced enterprise software product knowledge, navigating ambiguity, driving strategic solutions
Technologies
Workday platform, AI consumption tools
Responsibilities
Align Workday solutions with customer business objectives, orchestrate cross-functional teams for cohesive customer experience, guide customers through AI journey and feature adoption, build trust-based relationships with executive stakeholders, navigate complex challenges and manage escalations
Seniority
Senior, hands-on IC