Technical Account Manager (Atlanta,GA and North Carolina (remote only))
Core
Act as the primary point of contact and advocate for strategic enterprise customers, managing escalations, driving self-sufficiency, and ensuring alignment between customer business objectives and Workday's system reliability.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Customer success and system reliability for large enterprise accounts
Domain
Enterprise HR, Payroll, and Financials (HCM)
Deliverable
client delivery
Required skills
Complex B2B enterprise software support, SaaS implementation management, C-level stakeholder engagement, escalation management, project management, Workday HCM/Payroll/Financials expertise
Preferred skills
Human Resources, Payroll, Time Tracking, Recruiting, Financials domain knowledge
Technologies
Workday (HCM, Payroll, Financials)
Responsibilities
Coordinate and prioritize business-critical cases and incidents for strategic accounts; act as a liaison between Operations, Professional Services, Development, and Product Management; review upcoming customer events to identify and mitigate risks; chair roundtables and customer steering committee meetings; drive customer self-sufficiency and continuous improvement initiatives; manage travel up to 25% of the time.
Seniority
Senior, hands-on IC
