Senior Technical Account Manager
Core
Act as the primary support point of contact and advocate for large, complex enterprise customers, ensuring business goal alignment and system reliability.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Proactive support experience and strategic account relationships for Workday's largest clients
Domain
Enterprise HR, Payroll, and Financials SaaS
Deliverable
client delivery
Required skills
Technical acumen in SaaS architecture, complex issue escalation management, C-level stakeholder engagement, project management, cross-functional liaison skills
Preferred skills
Domain expertise in HCM, Payroll, Time Tracking, Recruiting, or Financials, experience with Workday Japan Leadership coordination
Technologies
Workday HCM, Workday Payroll, Workday Financials
Responsibilities
Coordinate and prioritize business-critical cases and incidents for strategic accounts; act as a liaison between Operations, Professional Services, Development, and Product teams; become an expert in Workday Architecture to identify and solve potential problems; chair roundtables and participate in customer steering committees; drive customer self-sufficiency and continuous improvement initiatives; manage challenging situations in a fast-paced environment; travel up to 25% of the time.
Seniority
Senior, hands-on IC with strategic account ownership