Time & Absence Applications Support Analyst
Core
Investigate, diagnose, and deliver time-sensitive, business-critical solutions for customers regarding Time Off, Leave of Absence, Scheduling, Labor Optimization, Time Tracking, and Time Management Integrations.
Role type
Senior IC Time & Absence Applications Support Analyst
Builds
Customer support solutions and workarounds for Time & Absence modules
Domain
HCM / Workforce Management / Payroll
Deliverable
client delivery
Required skills
SaaS Enterprise software support, Object Oriented Programming, log file analysis, SQL syntax, API client usage
Preferred skills
HCM/Workforce Management/Payroll application support, web service integrations (SOAP/WSDL/XML), health monitoring tools, KCS documentation
Technologies
SOAP, WSDL, XML, Postman, Bruno, SQL
Responsibilities
Handle and prioritize a queue of Time Management support cases, troubleshoot newly discovered issues, collaborate with Product Managers and Development to determine solutions, maintain knowledge of new functionality and compliance changes, participate in 24/7 Global Support shifts
Seniority
Senior, hands-on IC