Technical Support Engineer- Prisma Access Browser
Core
Provide advanced technical support, troubleshooting, and configuration for Prisma Access Browser to customers and partners.
Role type
Senior Technical Support Engineer (Network Security)
Builds
Customer success and product reliability for Prisma Access Browser
Domain
Cybersecurity, Network Security, Cloud Access Security Broker (CASB)
Deliverable
client delivery
Required skills
IPSEC, TCP/IP, PKI, SSL/TLS, HTTP/HTTPS, BGP, Windows/macOS/Linux debugging, SAML, LDAP, RADIUS
Preferred skills
Firewall Central Management Systems, browser developer tools (Chrome), Prisma Access/GlobalProtect, multi-factor authentication systems
Technologies
Prisma Access Browser, Prisma Access, GlobalProtect, Firewall Central
Responsibilities
Provide advanced technical support and troubleshooting; deliver configurations and best practices; manage support cases; perform fault isolation and root cause analysis; collaborate with Engineering/QA/Product; publish technical documentation; provide on-call support; travel to customer sites for critical issues
Seniority
Senior, hands-on IC