Sr Customer Experience Analyst
Core
Enhance the customer journey by managing critical operational processes, ensuring data integrity, and driving process improvements for the Professional Services Operations team.
Role type
Senior Customer Experience Analyst (Operations)
Builds
Operational efficiency and service quality for Professional Services delivery
Domain
Professional Services / Cybersecurity Operations
Deliverable
dashboards & analysis
Required skills
Financial process management, PSA tools (Clarizen, NetSuite), CRM systems, Data analysis, Reporting, Subcontractor/vendor management, SOW/contract management, Excel/Google Sheets
Responsibilities
Manage end-to-end subcontractor purchase requisition process; Oversee supplier purchase order funds and budget management; Track and analyze subcontractor costs for the NAM region; Ensure data integrity by updating PSA and CRM systems; Collaborate with pre-sales on Statement of Works (SOWs) and service contracts; Support project delivery team by setting up projects in PSA tools; Identify and recommend process improvements based on data analysis.
Seniority
Senior, hands-on IC