Front Office Aftersales Support
Core
Coordinate post-sales commercial activities, ensuring proper attention and follow-up of administrative documents for after-sales service.
Role type
Front Office Aftersales Support Specialist
Builds
Administrative workflows and service documentation for industrial equipment (forklifts, order preparation platforms, tractors)
Domain
Industrial equipment / Intralogistics / After-sales service
Deliverable
client delivery
Required skills
Advanced administrative skills, Basic accounting knowledge, Basic sales and customer service experience, Advanced SAP proficiency, Medium-level proficiency in Excel, Word, and PowerPoint, Professional English communication skills
Preferred skills
Customer orientation, Teamwork, Problem-solving ability, Ability to work under pressure
Responsibilities
Handle incoming phone calls and create customer breakdown reports in SAP, Create and manage customer and supplier records in SAP, Create and manage machine maintenance contracts and plans, Issue order numbers to dealers, Control and close work orders, Create debit notes and request order numbers/requisites from customers for invoicing, Manage and resolve incidents according to workflow
Seniority
Entry-level to Junior