Kundeservicemedarbeider
Core
Managing orders, campaigns, and customer inquiries for Vita Brands Norway's retail and direct channels to ensure customer satisfaction and operational efficiency.
Role type
Customer Service Specialist (Retail & Channel Operations)
Builds
Order fulfillment, campaign coordination, and customer support for Vita Brands Norway
Domain
Consumer Goods / Home & Garden / Retail
Required skills
Order management, campaign coordination, customer inquiry handling, complaint resolution, ERP system maintenance, customer master data administration, trade portal administration, retail order support, process improvement
Preferred skills
SAP experience, Excel proficiency
Technologies
Fiskars ERP, Fiskars Trade Portal, SAP, Excel
Responsibilities
Register and handle various types of orders; Follow up and coordinate campaigns with the sales department; Answer customer and colleague questions regarding products, quality, availability, and deliveries; Track orders to ensure customer deliveries; Handle all types of complaints from retailers professionally; Maintain Fiskars ERP system (order stock, dates, deletions); Create new customers and maintain customer master data; Administer and maintain Fiskars Trade Portal; Assist own retail with order placement; Contribute to the development of internal customer service processes and routines
Seniority
Individual Contributor