Customer Care Specialists
Core
Handle incoming customer inquiries via phone, email, and digital channels to support products, orders, deliveries, and claims for the Nordic market.
Role type
Customer Care Specialist
Builds
Customer experience and operational efficiency for GARDENA products in the Nordic region
Domain
Garden care tools and outdoor equipment
Deliverable
client delivery
Required skills
Swedish (professional proficiency), Norwegian (professional proficiency), English (good), order administration, customer service, system administration, process improvement
Preferred skills
Danish, experience in a Nordic organization
Technologies
Multiple customer-facing and order management systems
Responsibilities
Handle incoming customer inquiries via phone, email, and digital channels; Provide support related to products, orders, deliveries, and claims; Register, administer, and follow up customer orders; Ensure accurate customer and order data in systems; Collaborate with sales, logistics, and planning functions
Seniority
Individual Contributor