End User Technology Analyst
Core
Onsite IT support and infrastructure maintenance for the Mexico office, serving local users with desktop, networking, and business application issues.
Role type
Mid-level End User Technology Analyst (IC)
Builds
Stable local IT environment and user productivity
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 support, Microsoft Intune, Active Directory, Office 365, Windows 365, hardware repair, network cabling, IT asset management, printer support, vendor coordination
Preferred skills
L2/L3 service desk support, SOP documentation, remote team support
Technologies
Windows 10/11, Microsoft Intune, Active Directory, Office 365, Windows 365, Teams
Responsibilities
Resolve onsite IT requests for desktop, telephone, networking, and business applications; maintain office IT infrastructure; support EUC hardware including building and repairing laptops and desktops; provide L2/L3 support to the Service Desk; deploy IT equipment to new starters and collect from leavers; manage printer support; perform network cabling and patching; handle office moves and setups; manage IT asset inventory; provision and support phones including Teams for Voice; work with local vendors and office management on technology issues; research, test, and implement new systems to improve efficiencies.
Seniority
Mid-level, hands-on IC
