End User Technology Analyst
Core
Onsite IT support and infrastructure maintenance for the Mexico City office, serving local users with desktop, networking, and business application issues.
Role type
End User Technology Analyst (L2/L3 Support)
Builds
Stable IT operations and user productivity for the Mexico City office
Domain
Financial Services / IT Operations
Required skills
Windows 10/11 support, Microsoft Intune, Active Directory, Office 365, Windows 365, hardware repair (laptops/desktops), network cabling, printer support, IT asset management, vendor coordination
Preferred skills
Physical networking support, SOP documentation, process improvement
Technologies
Windows 10/11, Intune, Active Directory, Office 365, Windows 365, Teams
Responsibilities
Provide onsite IT support for desktop, telephone, networking, and business applications; Maintain office IT infrastructure and support EUC hardware; Deliver L2/L3 support to the Service Desk; Deploy IT equipment to new starters and collect from leavers; Support video conferencing and meeting room solutions; Manage network cabling, patching, and office moves; Perform IT asset inventory management; Configure and support phones including Teams for Voice; Coordinate with vendors and local office management; Escalate major IT issues and risks to the Service Manager; Research, test, and implement new systems to improve efficiencies.
Seniority
Mid-level, hands-on IC