Commercial Director
Core
Act as the primary point of contact for new and existing clients, coordinate internal stakeholders to resolve queries, and drive business P&L.
Role type
Senior Commercial Director (Client Relations & Business Development)
Builds
Client relationships, revenue growth, and market presence for a global fund administration firm
Domain
Financial Services / Fund Administration
Deliverable
client delivery
Required skills
Client relationship management, business development, P&L management, market outreach, SLA development, CRM administration, cross-selling, incident resolution, stakeholder coordination
Preferred skills
None stated
Technologies
CRM systems
Responsibilities
Drive revenue targets through new business development initiatives; Identify new clients for the Group; Undertake market outreach programs based on strategic initiatives; Proactively manage relationships of assigned clients; Participate in incident, problems, and change request fulfilment; Develop, implement, and monitor key account service level agreements (SLAs); Prepare client reporting on a monthly/quarterly basis; Assist with coordinating new product onboardings; Contact clients regularly to identify needs and cross-sell; Lead face-to-face meetings with assigned clients; Build presence and reputation of Apex in the location as a cross-border specialist; Administer and maintain CRM system; Provide regular reports to internal teams on new/exiting funds
Seniority
Senior, hands-on IC
