Account Manager – Transfer Agency (Dealing)
Core
Primary point of contact for Hedge funds and Private Equity Funds, managing client relationships and ensuring accurate, timely delivery of Transfer Agency services including transaction processing, reporting, and shareholder record maintenance.
Role type
Account Manager (Transfer Agency / Dealing)
Builds
Operational support for fund lifecycle events (onboarding, subscriptions, redemptions, transfers) and client reporting.
Domain
Fund Administration / Financial Services
Required skills
Client relationship management, AML/KYC compliance, FATCA/CRS reporting, US tax form review (W9, W8-BEN, W8-IMY), Microsoft Excel, regulatory coordination, operational risk monitoring, stakeholder coordination.
Preferred skills
Screening tools (World Check, Pythagoras, Lexus-Nexus), cross-selling additional services, system change coordination.
Technologies
Microsoft Office Suite, World Check, Pythagoras, Lexus-Nexus
Responsibilities
Serve as primary contact for assigned clients; handle client inquiries, escalations, and issue resolutions; oversee daily transfer agency activities (investor onboarding, subscriptions, redemptions); ensure service delivery aligns with SLAs and KPIs; prepare and deliver client reporting; monitor operational risks and support audits; ensure compliance with regulations (AML/KYC, FATCA/CRS).
Seniority
Mid-Senior, hands-on IC