ServiceNow Business Process Consultant (Manager)
Core
ServiceNow Business Process Consultant specializing in enterprise software implementations, process optimization, and automation strategy for clients.
Role type
Manager-level ServiceNow Business Process Consultant
Builds
End-to-end ServiceNow implementations, automation solutions, and process improvements for clients
Domain
Enterprise Software / IT Service Management / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform expertise, process analysis, requirement gathering, user story definition, stakeholder communication, project coordination, KPI development, workshop facilitation
Preferred skills
CSM, HRSD, SPM, GRC, Enterprise Asset Management module knowledge, NowAssist, AI Agents, NowCreate, ServiceNow Best Practices
Technologies
ServiceNow, NowAssist, AI Agents, NowCreate
Responsibilities
Analyze process data to identify trends and root causes; facilitate workshops to gather requirements and define future-state processes; document user stories and acceptance criteria; coach clients on UAT plans; configure and optimize automation software; support project planning, scheduling, and tracking in hybrid methodologies.
Seniority
Manager, hands-on IC with strategic oversight
