Claims Assistant
Core
Provides administrative and operational support to the Claims team, ensuring timely processing of claim documentation, regulatory notices, and correspondence.
Role type
Claims Assistant (Administrative Support)
Builds
Efficient mail, fax, litigation, and communication workflows for the Claims team
Domain
Insurance (P&C, Workers' Compensation)
Deliverable
Dashboards & analysis (tracking forms, delay logs) | Client delivery (regulatory notices, correspondence)
Required skills
Claims administration, Regulatory compliance, Documentation processing, Mail/fax management, Litigation support, Vendor coordination, Data entry, Calendar management, Phone/email communication
Preferred skills
Workers' compensation knowledge, Multi-jurisdictional regulatory knowledge, Associate's or Bachelor's degree
Technologies
Document management systems, Claims systems, Secure file-sharing platforms, Records-request platforms
Responsibilities
Prepare and complete jurisdictionally required benefit notices within regulatory timeframes; Process and track documentation related to claim activities; Manage incoming and outgoing mail, fax, and phone communications; Log hearing notices and assist with electronic filing processes; Complete tracker forms for non-cashed checks and submit delay logs; Coordinate with vendors and internal stakeholders for document handling.
Seniority
Entry-level to Junior (1–3 years experience)