Staff Technical Support Specialist (MANTL)
Core
Senior Technical Support Specialist acting as an escalation point and technical partner for complex financial institution configurations and integrations.
Role type
Senior IC Technical Support Specialist (Fintech)
Builds
Scalable system configurations, backend settings, and third-party integrations for U.S. banks and credit unions.
Domain
Fintech / Core Banking / Digital Sales Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Complex problem solving, root cause analysis, relational databases (SQL/Postgres/BigQuery), system configuration, JSON, Postman, Chrome dev tools, mentoring, runbook creation
Preferred skills
Core banking system configuration, deposit account opening workflows, JIRA, fintech domain knowledge
Technologies
JSON, Postman, Postgres, BigQuery, Chrome dev tools, JIRA
Responsibilities
Address complex customer inquiries and resolve technical issues, configure and deploy backend settings for financial institutions, collaborate with Activation Engineers on integration requirements, provide client-facing support for deep functional/technical expertise, mentor new Support Specialists, create runbooks and playbooks, translate business requirements into scalable system configurations
Seniority
Senior, hands-on IC with leadership/mentoring responsibilities