Expert ACH Support Engineer
Core
Senior individual contributor providing advanced functional and technical support for Finastra Payments platforms, focusing on NACHA (ACH) and FGPP flows.
Role type
Senior IC ACH Support Engineer
Builds
Production payments processing systems for global banking clients
Domain
Financial Services / Payments Infrastructure
Deliverable
client delivery
Required skills
SQL, Oracle Database, Linux/Unix, batch processing, message queues, ACH/NACHA, wire payments, RTP/FedNow, root cause analysis, incident management, change management, SaaS/PaaS environments
Preferred skills
Enterprise case management tools (SFDC), disaster recovery exercises, case deflection analytics
Technologies
Oracle, Linux, Unix, SFDC
Responsibilities
Troubleshoot NACHA file creation, validation, settlement, and exceptions; Analyze FGPP payment processing flows and routing; Own complex high-severity customer issues end-to-end; Create and maintain knowledge articles for self-service; Partner with Product and Engineering to diagnose defects and validate fixes.
Seniority
Senior, hands-on IC
