IT User Support Specialist I
Core
First point of contact for troubleshooting mobile technology and telecommunications equipment, ensuring County employees have the tools to serve the community.
Role type
IT User Support Specialist I (Mobile & Telecom)
Builds
Mobile devices, phone systems, wireless equipment, and telephone lines for internal County operations.
Domain
Public Sector / Government / Telecommunications
Deliverable
client delivery
Required skills
Mobile technology support, telecommunications equipment troubleshooting, vendor collaboration, wireless service order preparation, telephone installation coordination, customer service, technical reporting, system administration, data entry, software requirements analysis, acceptance testing.
Preferred skills
Technical procedure interpretation, word processing/spreadsheet/database software proficiency, data processing knowledge, oral presentation, visual graph design, website content editing.
Technologies
Telecom Expense Management system, countywide/department specific software, word processing, spreadsheet, database, e-mail, Internet software.
Responsibilities
Investigate and resolve issues with mobile devices and phone systems; collaborate with vendors to resolve escalated problems; prepare wireless and telephone service orders; process IT service requests and incidents; maintain user contact records and system access; act as content editor for internal websites; coordinate computer moves and system upgrades; review invoices for contracted services; monitor data flow between IT and user departments.
Seniority
Entry-level to Mid-level, hands-on IC
