Customer Service Technician I
Core
Perform service order, provisioning, repair, and maintenance activities on central office equipment, network plant facilities, and customer premises wiring, including climbing poles and working in confined spaces.
Role type
Field telecommunications technician
Builds
Maintains and installs voice, data, and special services circuits for residential and business customers
Domain
Telecommunications / Network Infrastructure
Deliverable
physical/clinical work
Required skills
climbing poles and ladders, operating manual transmission vehicles, interpreting circuit diagrams and blueprints, using test equipment, working in confined spaces, color perception, audible tone discrimination
Preferred skills
prior experience as Customer Service Technician, Equipment Installer, or Cable Splicer
Technologies
AWAS, CO AWAS, SITES, MARK, ICGS
Responsibilities
Install, rearrange, change, remove, repair, or maintain central office and customer premises equipment and wiring; verify trouble-free continuity on completed work; handle and climb ladders and poles; work in attics, underground, and other confined areas; complete customer contact and sales efforts; update billing and work order records; operate company vehicles
Seniority
Entry-level to Junior, hands-on IC