Customer Service Coordinator – Donor Support
Core
First point of contact for donors and supporters, providing service via phone, email, and digital channels while processing donations and maintaining donor records.
Role type
Customer Service Coordinator (Donor Support)
Builds
Donor retention and fundraising campaign support
Domain
Non-profit / Charity
Deliverable
client delivery
Required skills
Customer service experience, communication, attention to detail, organizational skills, CRM system usage
Responsibilities
Handling donor inquiries via phone, email, and digital channels; Processing donations from various channels; Managing donor retention and payment changes; Making outbound calls to thank donors; Maintaining accurate donor records in CRM
Seniority
Mid-level IC
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