Assistant Ebiz and Client Engagement Manager
Core
Shape seamless and elevated client experiences across CRM and e-business touchpoints for CHANEL Fragrance & Beauty, driving business growth while upholding brand equity.
Role type
Assistant Ebiz and Client Engagement Manager
Builds
CRM strategies, client communication journeys, e-business roadmaps, and digital campaign assets for local, travel retail, and export markets.
Domain
Luxury retail, beauty, CRM, e-business
Deliverable
product features
Required skills
CRM strategy, e-business analysis, project management, data analysis, stakeholder management, cross-functional collaboration
Preferred skills
Power BI, Salesforce marketing, managing a team of 1
Technologies
Salesforce, Power BI, EDM, SMS
Responsibilities
Strategize client journey plans across multi-touchpoints; plan and execute CRM strategy to meet client KPIs; own CRM budget and manage gifting strategies; lead CRM digital projects and provide regional reporting; analyze e-business performance and compile sales reporting; optimize Chanel.com content, UX, and SEO; drive ebusiness strategies for export markets (Indonesia, Philippines).
Seniority
Mid-Senior, hands-on IC