CDI – Integration Service Delivery Manager – Corporate – H/F/X
Core
Ensuring stability, availability, and performance of IT services in production for Integration Platforms through operational excellence and incident management.
Role type
Service Delivery Manager (IT Operations)
Builds
Production IT services for Integration Platforms
Domain
IT Service Management / Integration Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT service management, incident and problem management, SLA/OLA compliance, stakeholder management, cross-functional team leadership, continuous improvement, ITIL v4 proficiency, major incident escalation, root cause analysis, automation and cost reduction, reporting and governance
Preferred skills
French language, offshore team management, shift left activity promotion
Technologies
Microsoft Azure, IPaaS, APIM, BizTalk, ServiceNow, Jira Service Management, Dynatrace, ELK stack, AWS, GCP, Docker, Kubernetes, CI/CD
Responsibilities
Oversee daily IT operations including monitoring, incident/problem management, and change requests; Ensure SLA and OLA compliance for all production services; Serve as escalation point for major incidents and lead post-incident reviews; Coordinate maintenance activities with technical teams; Manage vendor support contracts and performance; Produce regular reports on service performance and present KPIs to leadership; Identify opportunities for automation and cost reduction; Promote best practices and documentation.
Seniority
Senior, hands-on IC
