IT Support Technician II
Core
Provides technical support to end-users for PC, server, hardware, or software applications, including troubleshooting, asset management, and system administration.
Role type
IT Support Technician
Builds
IT infrastructure and user support services for manufacturing and engineering environments
Domain
Manufacturing / Enterprise IT
Required skills
hardware troubleshooting, software troubleshooting, network administration, systems administration, database administration, backup management, asset inventory management, user training, process documentation, license auditing, PBX maintenance, wireless device support, image creation and configuration
Preferred skills
cost reduction process improvement, continuous improvement metrics management, cross-facility knowledge exchange
Technologies
PC, server, hardware, software applications, tape rotation, PBX, MES, SAP RF Scanners, wireless devices (Blackberry), network hardware, file services, Print Services, Terminal Servers, database systems