Information Technology Process Engineer I
Core
Formalize IT processes (change, configuration, incident, problem management, SDLC) and ensure day-to-day operational compliance using ITIL framework.
Role type
IT Process Engineer I
Builds
Stable IT production environments and compliant service delivery processes
Domain
IT Operations / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL framework knowledge, change management, incident management, root cause analysis, process documentation, process improvement, compliance monitoring, KPI analysis, process tool development
Preferred skills
None stated
Technologies
ITIL, ITIL-based process tools
Responsibilities
Drive assessment and authorization of changes to IT production environment; minimize service disruption from improper changes; identify root causes of incidents and prevent recurrence; support configuration management and CMDB accuracy; develop process tools and templates; monitor process performance against KPIs; ensure compliance with audit requirements (e.g., Sarbanes-Oxley); provide mentoring on process utilization.
Seniority
Junior, hands-on IC
