IT Process Engineer I
Core
Formalize and operate IT service management processes (change, incident, problem, configuration) and support SDLC/Test Lift cycles to ensure stable IT production environments.
Role type
Junior IT Process Engineer (ITIL framework)
Builds
IT service delivery lifecycle and process governance
Domain
IT Operations / Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL framework knowledge, change management, incident management, problem management, configuration management, process documentation, root cause analysis, process improvement, compliance monitoring, KPI reporting, process tool development
Preferred skills
None stated
Technologies
None stated
Responsibilities
Drive assessment and authorization of changes to IT production environment; minimize service disruption from improper changes; identify root causes of incidents and prevent recurrence; maintain accurate configuration item data; develop process tools and templates; monitor process performance against KPIs; ensure compliance with audit requirements (e.g., Sarbanes-Oxley); provide mentoring on process utilization.
Seniority
Entry-level (0-2 years experience)
